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Crypto Exchange Crypto.com Introduces AI-Powered Customer Assistant Amy

Crypto Exchange Crypto.com Introduces AI-Powered Customer Assistant Amy

Yet another crypto-related company is rolling out an AI-powered tool.

Crypto.com, a Singapore-based cryptocurrency exchange, has recently introduced its new Artificial Intelligence (AI) user assistant named Amy.

According to the announcement shared on May 2nd, a generative AI companion is designed to provide users with information about the crypto industry, including real-time token prices, project updates, and historical events.

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Built on ChatGPT, Amy is currently in the pilot phase to gather insights before further expansion.

Abhi Bisarya, Crypto.com's Executive Vice President of Products, expressed the company's confidence in the integration of AI with the crypto sector, citing the tremendous potential and opportunity it offers.

As with other businesses and sectors, we see incredible potential and opportunity in the convergence of AI with the crypto industry and our platform specifically.

Crypto.com spokesperson noted that despite being in the early stages of generative AI, responsible implementation could lead to "massive positive implications" across various industries.

This is particularly the case for crypto when it comes to helping educate users about the underlying technology and financial services more broadly.

Acknowledging potential drawbacks, the spokesperson mentioned that the firm anticipates receiving a substantial amount of feedback from the AI pilot, which is expected to be incorporated into future upgrades.

By integrating AI into its platform, Crypto.com joins the company of other crypto exchanges and wallets that have adopted AI features. One of them is the crypto exchange Binance, which announced the integration of ChatGPT into Binance Academy. The new "Binance Sinsai" utilizes machine learning to extract answers from the Binance Academy's resources.

Gile K. , Market Sentiment Analyst
Gile is a Market Sentiment Analyst who understands what public events may form what emotions. Her experience researching Web3 news and public market messages – including cryptocurrency news reports, PRs, and social network streams – is critical to her role in helping lead the Crypto News Editorial Team.
As an intelligent professional in public relations, together with the team, she aims to determine real VS fake news patterns, and bring her findings to anyone searching for unbiased news and events happening in the FinTech markets. Her expertise is uncovering the latest trustworthy & informative Web3 announcements to the masses.
When she's not researching the trustworthiness of mainstream stories, she spends time enjoying her terrace view and taking meticulous care of her outdoor environment.

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