Kraken promptly reacts to issues with major crypto gateways.
With an unexpected delay affecting several crucial cryptocurrency gateways, including Bitcoin (BTC), Ether (ETH), and ERC-20, the cryptocurrency exchange Kraken took immediate action.
On June 6th, the delays in the operation of these gateways prompted a swift investigation from the crypto exchange's side.
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According to Kraken, upon detecting problems, the main objective was to inform users as soon as possible and to ensure any subsequent updates were provided promptly.
As recorded on Kraken's status page on the morning of June 6th, the crypto exchange noted:
Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Kraken initially alerted its users to these hitches at about 7:44 am UTC, notifying them of the delay in deposits and withdrawals. This announcement was closely followed by two updates within the hour - one at 8:06 am UTC and the other at 8:13 am UTC - stating that a resolution was being pursued.
However, the information provided on the status page was not detailed enough to pinpoint the cause of the problem. This lack of specificity left many users wondering about the nature and extent of the issue.
By 8:35 am UTC, the status page seemed to have returned to normalcy, no longer displaying any delay or issue notifications. This indicated that the gateway issues had been successfully resolved.
In parallel with these operational issues, Kraken is also wrestling with demands from the US Internal Revenue Service (IRS). The IRS has requested customer data from the crypto exchange, a request which Kraken called an "unjustified treasure hunt."
Kraken has approached San Francisco's courts, asserting that the IRS's demands represent an overreach of its authority. The crypto exchange is seeking judicial intervention in what it considers to be baseless claims.
Despite a minor glitch causing delays in its operations, Kraken promptly resolved the issue and returned to its usual function while juggling additional challenges and responsibilities. Such swift action illustrates the crypto exchange's commitment to ensuring a smooth user experience.
