Despite the customer claim portal being down, FTX creditors can submit their proof-of-claims through Kroll or mail.
The launch of a platform for customer claims by FTX, the insolvent cryptocurrency exchange, was abruptly interrupted, and the site went dark after approximately an hour of uptime.
In the brief period of the functionality on July 11th, several customers of the bankrupt cryptocurrency platform, with accounts across FTX, FTX US, Blockfolio, FTX EU, and Liquid, reported the activation of the FTX claims portal.
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This allowed customers to review their account details and submit their demands for assessment in the crypto exchange's ongoing restructuring process. According to the FTX's Kroll page, a deadline of September 29th had been set for these claims submissions.
The portal, before its sudden deactivation, guaranteed users access to their account standing as of November 11th, 2022, the date when FTX declared bankruptcy in the United States.
It appears that FTX users can still submit a proof-of-claim through Kroll's digital form or by traditional mail despite the temporary portal closure.
In June, the debtors in the FTX bankruptcy case unveiled their intention to create a digital platform dedicated to customer claims. It is worth noting that bankruptcy procedures are currently ongoing in Delaware. The trial over fraud charges for Sam Bankman-Fried, former FTX CEO, is expected to commence in October.
The temporary halt of the FTX claims portal shortly after its launch adds another layer of complexity to the ongoing restructuring efforts and the legal battles faced by the cryptocurrency exchange.
At the end of June, the news broke that FTX is actively inviting potential partners for the relaunch of the FTX.com platform.
